The future of WTS SPA depends on the ability to provide Customers with competitive products and services in terms of quality, timing and reliability of deliveries, and prices.

The organizational structure that today the WTS SPA organization has given itself and the market shares it has been able to gain only confirm the efforts of the Management so that Customer satisfaction is always present in the strategic objectives for the success of the organization itself.

In order to achieve this and other objectives defined in the System reviews and improvement plans, the Management works to ensure that all technical and human factors of the company, whose actions influence the quality of the product and service, are kept under control.

The context in which the organization operates has been assessed by considering the scenarios and factors relevant to the organization’s activities both inside and outside the organization.

In addition, the macroprocess of the company was defined and within this the main and supporting processes that determine the value chain of the organization; consistently, the significant indicators that allow a real-time view were identified.

In this regard, management reiterates that the Quality Management System is a necessary tool for achieving the company’s objectives.

Consistent with the UNI EN ISO 9001:2015 Standard, the management has disseminated to all personnel the concept of Risk Based Thinking, or “risk-based approach” so that all resources, each for their part, have the will and ability to make decisions and implement actions not in a habitual and detached manner, but as a result of an assessment of the possible consequences that may result, whether positive (opportunities) or negative (risks).

Taking into account the specific needs of the Customer and the market, WTS SPA intends to consolidate and develop its establishment in the sanitary fittings industry through continuous improvement.

WTS SPA defines quality as “meeting the needs of the customer,” ensuring compliance with contractual, technical, quality, including mandatory requirements.

The company’s management is therefore committed to pursuing a policy that places both the internal customer (identified with the management and the workforce) and the external customer at the center of its activities, creating an organized system where quality is ensured by focusing on the products offered and services provided, organizational processes, and objectives of a business nature.

To achieve this goal, the company’s know-how is continuously developed to optimize the processes that make it possible to produce an increasingly high-performing and reliable product.

Skill growth and continuous technical and technological updating are indispensable tools for achieving the objectives.

In support of the above, the company has adopted an Organization and Management Model in accordance with Decree LGS 231/01.